Prairie Hills Transit

REQUEST - A - RIDE

Request-A-Ride

Customer Satisfaction Survey

We are committed to making Prairie Hills Transit the best transit system possible. Please help us by filling out this survey.

1. How often do you use our service?

Less than once/month 1-3 times/month Once/week 2 or more times/week Special event shuttles only

2. For what do you use our transportation service? (check any that apply)

Medical Shopping Dining School Employment Social/Recreational Personal Care (banking, hair apts.) Out-of-town Trips Special event shuttles Other

3. How would you rate the affordability of the service?

Good Fair Poor

4. Was your last ride on time?

Yes No

If no, how early or late was the vehicle?

1-15 minutes early More than 15 minutes early

1-15 minutes late 16 -30 minutes late More than 30 minutes late

5. How would you rate Prairie Hills Transit's dispatching/customer service (courteousness; telephone handling; information; ease of scheduling/cancellations; etc.)?

Above average Average Below Average

(Feel free to explain)

6. How would you rate Prairie Hills Transit's drivers (appearance; assistance; courteousness; handling of securements; knowledge of streets and locations; etc.)

Above average Average Below Average

(Feel free to explain)

7. How would you rate PHT vehicles (cleanliness; heating/cooling; lift equipment if applicable; safety)?

Above average Average Below Average

8. Would you use online debit/credit card payments?

Yes No Maybe

9. Do you consider the service user-friendly?

Yes No

(Why or why not?)

10. What would you most like to see improved?

11. How likely are you to use the sevice again?

Very likely Likely Not likely

12. How likely are you to recommend our service to another person?

Very likely Likely Not likely

13. How do you rate your overall satisfaction with the service in the last 90 days?

Above average Average Below Average

14. Rider age:

Under 18 18-59 60 years or older

15. Your zip code

CAREGIVER/FACILITY (or parent) section:

Zip code:

1. How well do you feel we serve the needs of the person/people in your care?

2. How could we improve? What additional services would be helpful?

3. How likely would you be to recommend us?

Very likely Likely Not likely

This transit agency is committed to providing non-discriminatory service.
To request more information or to file a discrimination complaint, contact this transit agency or the South Dakota Department of Transportation at (605) 773-3574.